The following privacy policy explains which personal data we process and how. To ensure that you know whom to contact regarding your data, we start by informing you who is legally responsible for the processing and your point of contact for any concerns you may have.
Legal data controller:
Deutsche Energy Terminal GmbH
Breite Straße 3
40213 Düsseldorf
Log data
Every time you access a website, your internet browser automatically sends information to our web server for technical reasons ("log data"). We store some of this information in log files, such as:
Generally, we only analyse log data to troubleshoot operational issues with our website or to investigate security incidents.
It may be necessary to collect additional personal data along with the log data for the purpose of troubleshooting or collecting evidence in the event of a security incident. In these cases, we base the processing of the log data on legal permission.
This processing is supported by Article 6(1)(f) GDPR: our interest is the technical provision, security and optimisation of the website.
Contact form
You can contact us by using the contact form. Some of the information you provide is required to facilitate communication and address your concerns. The corresponding fields are marked as mandatory. Additional information you provide to us can facilitate a personal response or better and faster processing.
This processing is supported by Article 6(1)(b) GDPR.
Suppliers and customers
We use contact and communication data and other relevant personal data from our suppliers and customers, insofar as they or their employees are natural persons. We process this data for the purposes of business relationships, for communication and contact management.
This processing is supported by Article 6(1)(f) GDPR: our legitimate interest is to manage business cooperation and maintain contacts.
Cookies
We use cookies. Cookies are small text files that we store on your device when you visit our website. Each time you visit our website, these cookies are sent back to us. This allows us, for example, to recognise you or to facilitate navigation using the information in the cookies.
Cookies cannot be used to launch programs or transfer viruses to a computer. Cookies can only be read by the web server from which they originated. Without your express consent, we do not pass on the information in the cookies to third parties. You can access our website without cookies. Internet browsers are normally set to accept cookies. To prevent the use of cookies by your internet browser, you can (1) reject the use of cookies when accessing our website via the cookie layer (if available) or (2) deactivate the use of cookies through your internet browser settings. You can find out how to disable and/or delete cookies through the help functions of your internet browser. Please note that disabling/deleting cookies may mean that certain features of our website may not function as expected. Cookies that may be required for certain features of our website are outlined below. Furthermore, disabling/deleting cookies only affects the internet browser used. Therefore, disabling/deleting of cookies must be repeated accordingly for other internet browsers.
Cookies that we use for certain functions without personal reference: • Cookies that store certain user preferences (e.g. search or language settings); • Cookies that store data to ensure the smooth playback of video or audio content; • Cookies that temporarily store certain user inputs (e.g. contents of a shopping cart or an online form); • Cookies that we use for certain personalised features; • Cookies used to identify or authenticate our users;
We store the data until the end of the lifespan of a respective cookie or until you delete the cookies. This processing is supported by Article 6(1)(f) GDPR. Our legitimate interest lies is to continually improve the website and enhance its user-friendliness.
etracker The provider of this website uses services from etracker GmbH, based in Hamburg, Germany (www.etracker.com), to analyse usage data. We do not use cookies for web analysis by default. If we deploy analysis and optimisation cookies, we will obtain your express consent separately beforehand. If this is the case and you agree, cookies will be used to enable a statistical analysis of this website’s reach, to measure the performance of our online marketing activities and for testing purposes, for example to test and optimise different versions of our online service or its components. Cookies are small text files stored by the internet browser on the user's device. etracker cookies do not contain any information that would allow user identification. The data generated by etracker is processed and stored exclusively in Germany by etracker on behalf of the provider of this website and is therefore subject to strict German and European data protection laws and standards. etracker has been independently audited, certified and awarded the ePrivacyseal data protection seal of approval. Data processing is based on the legal provisions of Article 6(1)(f) (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest as defined by the GDPR is the optimisation of our online offer and our web presence. As we value our visitors' privacy, data that may allow a reference to an individual person, such as IP addresses, login or device identifiers, is anonymised or pseudonymised as early as possible. The data is not used for other purposes, combined with other data or passed on to third parties. You can object to the data processing described at any time by adjusting your cookie settings. The objection has no detrimental consequences. For more information on data protection at etracker, please click here.
We also transfer personal data to recipients located outside the EEA in "third countries". In such cases, we ensure prior to the transfer that the recipient has an adequate level of data protection (e.g. based on an adequacy decision by the EU Commission for the respective country or the agreement of the European Union’s standard contractual clauses with the recipient) or that you have given your consent to the transfer. For further information, particularly on the measures taken, please contact us via the contact form.
Insofar as personal data is required to establish and conduct the business relationship and for the associated contractual or legal obligations, you are required to provide this data so that we can fulfil our contractual duties or legal obligations. Without the provision of this data, we may not be able to perform the service properly, completely or at all.
When we store your personal data, we do so for a limited period of time and no longer than necessary. Generally, we delete your data when it is no longer necessary for the purpose for which it was collected, or when other legal reasons require its deletion.
If we are subject to legal retention requirements that require longer storage, we store the data for this period, especially to fulfil commercial and tax retention periods, which range between 2 and 10 years.
Other legal reasons for storage may be that we need to retain data for evidential purposes for the duration of the applicable statute of limitations. These periods generally range between 2 and 30 years.
You have legal rights regarding your personal data. Since the legal details can be quite complicated, we provide you with the most important information about your rights below. You can contact us in writing or via our contact form, especially if you would like to enquire on specifics of these rights. Please let us know in which form you would like the information. If you do not specify a preference, we will usually respond in the same form as your request. You will receive a response within one month. In the case of manifestly unfounded or excessive requests, we are entitled to charge a reasonable fee or refuse to respond to your request:
Access to your data, Article 15 GDPR
You have the right to request information about whether or not we are processing personal data relating to you. If we process your personal data, you will receive information about the specific data and additional information.
Rectification of your data, Article 16 GDPR
You have the right to request us to rectify your data if it is incorrect, inaccurate and/or incomplete; the right to rectification includes the right to completion by supplementary statements or communications.
Erasure of your data, Article 17 GDPR
You have the right to request that we delete your personal data as long as there is no longer any reason to keep it.
Restriction of our processing of your data, Article 18 GDPR You have the right to restrict the processing of your personal data in certain cases for a certain scope.
Data portability, Article 20 GDPR
You may have the right to request the release of data concerning you in a common electronic, machine-readable data format.
The right to data portability includes the right to have the data transmitted to another controller; upon request, we will – where technically feasible – transfer data directly to a controller specified or to be specified by you. The right to data portability exists only for data provided by you and assumes that the processing is based on consent or to perform a contract and carried out using automated processes.
When personal data is processed to perform tasks carried out in the public interest (Article 6(1)(e) GDPR) or to protect legitimate interests (Article 6 (1)(f) GDPR), you can object to the processing of personal data relating to you at any time with effect for the future, if there is no reason for further processing.
(Please note that you do not have a legal right to object if the processing is based on consent. However, since you have the right to withdraw consent with effect for the future whenever data is processed with your consent, withdrawal achieves a result comparable to objection.)
If you have given us consent to process your personal data, you can withdraw this consent at any time and without providing reasons, effective for the future. Please turn to the contact point where you gave the consent.
You have the right to lodge a complaint with the competent supervisory authority if it concerns the processing of your personal data, Article 77 GDPR.